Lack of holiday spirit?

Yes, indeed, Virginia, there is a lack of holiday spirit of late. Why? Well, with budget cuts and layoffs at my work (not to mention my management team telling us repeatedly that we aren't doing enough in our job, and we don't deserve kudos or anything else unless we can account for every second of our time and justify it), not to mention a lack of funds and general exhaustion, I'm hoarding my holiday spirit for my family only, thank-you-very-much.

I have determined that, while I used to like my job and took pride in it, I can no longer even pretend. I am here to simply pick up the paycheck anymore... I can't even feel the urge to take an overall stance of personal pride in my work because I know that no matter how much I do, and how much I give to my job, my management team will continually tell me that it's not enough, that I need to do more, and that they're not impressed with how little we all do.

The latest in the list of things that management has decided to take from us under the guise of yet more budget cuts. Inclemate weather is looming, and our call center, being "vital", had given us the option to have them pay for a cab, should we be unable to get to work any other way (i.e., busses not running and too dangerous to drive due to snow/ice). Last year we didn't use this option at all. We had no real inclemate weather to speak of, and while the weather people love to threaten us with snow, we normally have about a 7% chance of snow for the whole winter. I think, in the last 10 years that I've lived in the area, we've only had 2 years where we were "snowed in", and that was only for about 4 days tops.

So, with that said, the management team decided yesterday to announce that that unless it's pre-approved by our department manager, we simply won't have the option of having our cab paid for to get us in. This is something that she's been trying to have cut for a while - it's just handy that she has an excuse now. This is the same woman who has repeatedly told us over the past 6 months that we, quite simply, suck. We don't do enough work in the call center; we should be accounting for every minute of every day when we're at work, and we shouldn't be allowed to do anything else while we're at work because it's not good for her bottom line. We don't answer the calls fast enough, we don't send the pages quickly enough, we don't get the confirmations done well enough, and we don't handle the calls with enough diplomacy... She likened us to a car repair shop... If we were at a car repair shop, we'd want to know why we were paying for an hour's work, when we saw the worker on the phone for a good half hour, and not working on the vehicle...

*sigh* I'm sorry, but I don't think she's done our job ever - and if she has, it was over 10 years ago, which means that she's forgotton what it's like to be here on the front lines. We deal with everyone - from cranky doctors to pissed off patients - we get them all. And we don't scream back, and we don't give them lip. We thank them for their call, we offer them what we can, and we get the request processed to the best of our abilities. And instead of concentrating on an equal part of what good we've done, we get a nonstop diet of 100% "you're bad and therefore must be treated like a 3-year-old" from her.

I've just pretty much had it with management's attitude. They don't know what it's like being on the front lines day in and day out. Some of them claim to have worked at this call center - and if they did, it's been so long, and they've been so far away from us for so long, that it's no longer real to them. They've forgotten what it's like and, even if they did remember, they apparently no longer care. I've been at different call centers throughout my 11 years as a call center rep... At least the prior ones didn't tell us on one hand that we were "vital" and then tell us that we were doing a crappy job regardless of what we actually WERE doing...