No, really - you didn't just *DO* that, did you?!

It was one of those days today, where I got really frustrated with one of my co-workers. Specifically, the same co-worker that I normally get frustrated with. We'll call him "JabberJaw" as it's so appropriate for him...

JabberJaw loves to come to work - he just doesn't like to *do* any work while there. He's much happier if he's using his outside voice, loudly proclaiming sports scores across the call center floor, or discussing accounts (if I'm lucky) with another rep (who happens to be two cubes down - and he's too lazy to get up and walk his fat ass down the hall to talk with them). Normally, he ends up on what we call the escalations line, which means he doesn't have to take inbound calls. Instead, he's supposed to be there to support the rest of us should we have questions or the occasional customer wanting to speak with a supervisor. The few times he's ended up taking calls, he's taken a total of *maybe* 20 or so (I'm being generous, here), and then he stops taking them and logs out to do other things. I have no idea whether the asshat has permission to do so or not, but since we're all supposed to be accountable for our log-outs and log-ins, I would assume someone is giving him permission.

In any case, today JabberJaw was once again at it. He hadn't been on the escalation line, which meant that in between each call, he was logging out, "researching" the account. Now, I don't know how on earth he managed to get every single call that came through the queue that happened to need at least 10 minutes worth of research each time, but he managed it... Even if all it was was a payment arrangement. It was amazing...

Around 2-ish, I got fed up and went to speak with another supervisor (ours is out for vacation until next Wednesday, yet another reason for JabberJaw's thinking he can get away with all of this). I explained the situation, and that I'd already talked with our supervisor about it last month, but nothing was done. This supervisor thought it wasn't right that JabberJaw should be wandering off the phones so much, either, so he was going to go pull some phone logs, etc.

Not an hour later, JabberJaw decides to do something truly brilliant...

You see, we occasionally get something called "e-time" at our call center. It's the ability for a select few (who answer an email in a specific timeslot) to go home early, with the understanding that they will be short-paid. Basically, short-time. We had that offering yesterday, and JabberJaw got the offer, and took it, and was approved for it.

Today, he took the email that he kept from yesterday, and doctored the date on it to match today's date, then sent it off to two of our co-workers on the team, AND to another person (I think in scheduling) stating that he'd gotten this email approving him for e-time today, so he was going to take it. And then he logged out and left.

Now, on top of this, JabberJaw also decided to BRAG about what he'd done to the entire team, loudly, and hem and haw about whether he should actually log back in since he *knew* it wasn't kosher for him to have done this in the first place. In the end, he decided not to and left, with the reasoning of "I don't want to take any more calls - the customer's I've had today have pissed me off.".

So, I did what any normal, red-blooded human being would at that point, seeing that someone they'd watched getting kudo's constantly for doing abso-fucking-lutely nothing constantly, would do. I emailed the supervisor I'd talked with earlier and let him know what had happened...

We'll see if JabberJaw has a job on Monday.

~M